TERMS OF SERVICES
Your use of the Website is governed by the Terms and Conditions stated below. Please read this Agreement carefully before using this Website. By using this Website, you signify that you agree to this Agreement. If you do not agree with these terms and conditions, you must discontinue use of this Website.
Eligibility
By using or purchasing products on the Website, you represent that you are eighteen (18) years of age or older.
Your account
You can register for Fransawi Silver Jewelry Account by providing your full legal name, current address, phone number, email address, and any other information indicated as required. You will provide true, accurate, current, and complete information about you as requested in the registration form and will update the information to keep it current.
You are responsible for keeping your password secure. We cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password. You are responsible for all activity and content such as data, graphics, photos and links uploaded under your Account.
We may reject your registration or cancel an existing Account, for any reason, in our sole discretion.
Payments
You are responsible for all charges incurred under your Account, whether made by you or another person using your Account.
If for any reason we do not receive payment for a purchase, or if payment is found to be fraudulent, we may exercise our rights in law and equity, including (a) immediately suspending or terminating your Account; (b) seeking collection of the outstanding amount owed; and/or (c) seeking legal action against you for the breach of this Agreement.
You are also responsible for paying any governmental taxes imposed in connection with use of the Website or the purchase or any products, including sales, use or excise taxes. To the extent that we are obligated to collect such taxes, the applicable tax will be added to your payment. All sales on the Website are final.
Availability, changes and inaccuracies
We reserve the right at any time, and from time to time, to modify or discontinue, the Website (or any part thereof) with or without notice.
We are constantly updating our products and services on the Website. We make every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. The products or services available on our Website may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Website and in our advertising on other websites. Prices and descriptive information or imagery are subject to change without notice.
We reserve the right to correct any errors, inaccuracies or omissions including after an order has been submitted, and to change or update information at any time without prior notice. In cases where the price of the product you purchased as shown on the Website is different from the price on the Order Confirmation you receive, the price on such email will be the correct and final price.
If a product’s listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products.
Unauthorized activities
You agree that you will not use the Website for (a) any illegal or unauthorized purposes that violate any local, national, or international laws (including but not limited to import, export, copyright, and trademark laws); (b) modifying, copying, distributing, displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, selling any of the Website Materials, unless otherwise authorized by this Agreement or in a separate written agreement with us; (c) attempting to gain unauthorized access to our computer system or engaging in any activity that interferes with the performance of, or impairs the functionality of the Website or any services provided through the Website; (d) any resale or commercial use of the Website; (e) any downloading or copying of the Website Materials for any reason other than your personal use, or any use of data mining, robots or similar data gathering and extraction tools; (f) using the Website to access or collect any personally identifiable information, including any names, email addresses or other such information for any purpose, including, without limitation, commercial purposes; or (g) removing, circumventing, disabling, damaging or otherwise interfering in any way with any security-related features of the Website aimed at preventing or restricting the unauthorized use of the Website or any of the Website Materials. You may use the Website and the Website Materials consistently with this Agreement. Any other use of the Website or Website Materials, including but not limited to the aforementioned unauthorized uses, without our prior written permission is strictly prohibited. You acknowledge and agree that the unauthorized use of the Website or the Website Materials could cause irreparable harm to us and that in the event of such unauthorized use, we shall be entitled to an injunction in addition to any other remedies available at law or in equity.
Internet security
We use reasonable efforts to ensure that the Website is generally available. However, there will be occasions when access to the Website will be interrupted or unavailable. You agree that we shall not be liable to you for any modification, suspension or discontinuance of the Website.
You understand that the technical processing and transmission of any Website content may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Please be advised that we do not guarantee that any information sent from our Website will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to the Website or the Internet, including, for example, personal information such as your name or address.
Term and termination
We may terminate the Agreement or the Website at any time with or without cause, and with or without notice. We will have no liability to you or any third party because of such termination.
Upon termination or expiration of these Agreement by either party for any reason, we may delete your archived data within 30 days after the date of termination.
Termination shall not affect our rights to recover from you losses, damages, indemnity, defense costs, expert costs, collection costs and/or attorney’s fees or expert witnesses’ cost or other costs of any kind under this Agreement.
Reservation of rights
Except for the rights expressly granted to you pursuant to these Agreement, you acknowledge that you have no right, title or interest in or to this Website, the Website or Proprietary Rights. All rights not expressly granted by us in these Agreement are hereby reserved by us. There are no implied rights.
International users
The Website is controlled and operated from within Lebanon. Without limiting anything else, we make no representation that the Website, Website Materials, User Content, services, products, information or other materials available on, in, or through the Website is appropriate or available for use in other locations, and access to them from territories where they are illegal is prohibited. Those who choose to access the Website from other locations do so on their own volition and are responsible for compliance with applicable laws. Our waiver or failure of to exercise in any respect any right provided hereunder shall not be deemed a waiver of such right in the future or a waiver of any of other rights established under this Agreement.
Governing law and jurisdiction
This Agreement represents the entire agreement between you and us with respect to the subject matter hereof, and supersede any and all prior and contemporaneous written and oral representations, understandings, and agreements, express and implied, and will be governed by and construed in accordance with the laws of Lebanon, without reference to its conflict of law rules. By accessing, viewing, or using the services, works, content, or materials on the Website, you consent and agree to the exclusive jurisdiction of the courts located in Lebanon.
Miscellaneous
Headings used in this Agreement are for reference only and shall not affect the interpretation of this Agreement.
If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.
You may not assign the Agreement without our prior written consent, which we may refuse in our sole discretion. Any attempt by you to assign this Agreement without our prior written consent will be deemed null and void. We may assign this Agreement at any time.
No person or entity not party to this agreement will be deemed to be a third party beneficiary of this Agreement or any provision hereof.
No agency, partnership, joint venture or employment is created as a result of this Agreement, and you do not have any authority of any kind to bind us in any respect whatsoever.
We will have no liability to you or any third party for our failure to perform our obligations under this Agreement in the event that such non-performance arises as a result of the occurrence of an event beyond our reasonable control, including without limitation an act of war or terrorism, natural disaster, failure of electricity supply, riot, civil disorder, or civil commotion or other event of force majeure.
Online payments
Your order will be processed by the payment gateway of your choice: 2Checkout or Paypal. We accept payments online using Visa and MasterCard credit/debit card, American Express, Discover, JCB and PayPal. Once your order is processed, you will immediately receive your payment confirmation by email.
RETURN POLICY
Dear Customers, Thank you for your purchase. We hope you are satisfied with every item your purchase. If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 10 days from the purchase date. You have to submit your return request by sending us an email to support@fransawi-silver-jewelry.com and include your order number which can be found in your order confirmation email. Our in-house team will assess the request.
After receiving a confirmation from our team, place the item securely in its original packaging, include your proof of purchase and the return form provided, and mail your return to the following address, please note you will be responsible for all return shipping charges:
Fransawi Silver Jewelry
Sfeir Center 1566 - Jeita - Lebanon
We strongly recommend that you use a trackable method to mail your return item.
Returned or exchanged products must be in the condition you received them and in the original box/bag and/or packaging. In addition no refund would be done if Fransawi commercial tag is removed from the item received. However, we encourage you to order the right item that fits your taste and your need specially your sizes. if you’re unsatisfied with your purchase for any reason whatsoever email us to support@fransawi-silver-jewelry.com and we will be ready to serve you upon convenience.
REFUND POLICY
After receiving your return and inspecting the condition of your item, we will process your refund. The purchasing card will be credited for the merchandise amount only. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card. We cannot refund shipping charges on return items unless we have sent an item in error (The wrong product was sent by the merchant, the product is defective, the product was damaged in shipping, the product is tampered).
Steps of returns
the requirements that must be met before a return will be processed. may consist of:
Engraved, customized, personalized and special orders cannot be returned. All returned items must not be worn or damaged.
EXCHANGE POLICY
After receiving your return and inspecting the condition of your item, we will process your exchange. You will receive an email from us with your store credit in the amount of the original purchase price of the piece(s). We cannot refund shipping charges on return items unless we have sent an item in error (The wrong product was sent by the merchant, the product is defective, the product was damaged in shipping, the product is tampered)
CANCELLATION POLICY
At Fransawi Silver Jewelry will only accept order cancellations within 48 hours of when you place your order. If you need to cancel an order, do not hesitate to email us at support@fransawi-silver-jewelry.com to process your cancellation.
SHIPPING POLICY
We strive to ensure a smooth and fast shipping process along with the best shipping rates in partnership with DHL. International orders take around 3-7 days on average in transit time. We cannot guarantee when an order will arrive, but we encourage you to order in a timely fashion to avoid delays.
Track your order
Whenever your order ships, you can expect a shipment confirmation email with all your tracking details.
Shipping rates
We offer free shipping on orders above $1000. Below the value mentioned, the order is subject to a shipping fee that will be calculated and displayed at checkout.
Customs, duties and taxes
Fransawi silver Jewelry is not responsible for any customs and taxes applied to your order in the arriving country. If in doubt get in touch with us by email to address what might be the tariff at your destination.
We will not deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Lebanon
